Refund policy

Checking the Goods on Delivery

Please check the outside of the package and its contents carefully, in front of the driver, before signing the delivery note. Even when the outer packaging looks intact, we recommend unpacking the product to make sure there is no hidden damage.

• If there is visible damage, or the driver will not wait
If the packaging shows visible damage, or the driver refuses to wait while you check the contents, please sign the delivery note with a remark. That is what allows us to open a claim against the carrier. 

• The right wording
Please note: the remark "subject to inspection" on its own is not enough to open an insurance claim. The delivery note must clearly carry the words: "PACKAGING NOT INTACT, CONTENTS SUBJECT TO INSPECTION."

• Describing the damage
For the claim to stand, describe the damage you found clearly and specifically, and attach photographs of it. That is what makes it possible to open the insurance claim and to refund or replace the damaged product.

Made-to-Measure Products

Products made to measure or with custom finishes cannot be returned, as Italian law provides: art. 59(c) of the Consumer Code removes the right of withdrawal where the goods sold were made "to measure" or "personalised" to the customer's choices. When you select options on doors, furniture and furnishings, those items count as customised for you and therefore fall outside the standard return and refund policy.

Accessories

Accessories may be returned within 15 days of the delivery date. Please contact us to start the return and give us the details we need.

Return Shipping

Return carriage is at the customer's expense, except where the product is faulty, damaged in transit or not what was ordered: in those cases we arrange and pay for the collection.

For any further information or help, please get in touch. We are here to assist you and to make sure you are satisfied.