Terms and conditions
These general conditions of online sale (hereinafter "GCS") govern the purchase and sale contract (hereinafter, the "Agreement") of the products (hereinafter, the "product" or "products") offered by FIP Srl. - Capital Social iv € 1,345,000 with headquarters in Capo d'Orlando, Via Consolare Antica, 402, Tax Code / VAT number 01388530832, registered in the REA of Messina n. 118014 (hereinafter, "FIP") - through its website www.porteitaliane.com (hereinafter, the "site") to users of the site (hereinafter, the "customers" or the "customer").
These general conditions of sale are understood to refer only and exclusively to customers qualifying as "consumers" pursuant to art. 3, co. 1, lett. a), of Legislative Decree 6 September 2005, n. 206, that is "natural persons who act for purposes unrelated to any business or professional activity carried out", as well as adults.
All information contained on the site is in Italian. The customer declares to have read all the above information and general conditions of sale, before placing the order.
Before placing the product order, the customer declares that the purchase of this product has no direct relationship with his professional activity, as their purchase is intended for personal use.
The customer also declares that he has the legal capacity to commit himself according to the provisions of these general conditions.
1 - Object
These general conditions of sale have as their object the definition of the rights and obligations of the parties in the context of a distance sale of goods offered in the online shop www.porteitaliane.com
2 - Territory and coverage of the offer
This version of the general conditions of sale refers exclusively to sales made to consumers who have their domicile or residence in Italy.
3 - Contract documents
This contract is made up of the following documents:
• these general conditions of sale
• the order confirmation
The photographs illustrating the products on the site do not fall within the contractual field and are shown for descriptive purposes only.
4 - Order reception
Any order confirmation signed by the validation click constitutes an irrevocable commitment of the customer that can be called into question only in the cases provided for in this contract under the articles "Right of withdrawal" and "Execution of the order".
5 - Order acceptance
The conclusion of the contract will take place only upon confirmation of the order by FIP SRL.
The customer will receive an email notification of receipt showing the order confirmation with all the constituent elements of the contract (including products ordered, prices, delivery dates, shipping costs).
FIP SRL reserves the right not to confirm an order for any reason relating in particular to a product supply problem, or to a problem regarding the order received.
FIP SRL cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the customer.
FIP SRL cannot also be held responsible for any damage that may have occurred to the products after delivery to the carrier in charge of their transport, as well as for delays in delivery attributable to the latter.
6 - Availability of products
The offers contained on this site will be valid as long as the listed products remain online and while supplies last.
FIP SRL also reserves the right to communicate to the customer, at the email address associated with his profile, the unavailability of one or more of the products purchased.
In the case of purchase of a product no longer available, FIP SRL will refund the price and expenses (on the payment card or on the Pay Pal account indicated by the same for the purchase or by bank transfer, the details of which are to be communicated after registration) shipping costs supported by the customer.
7 - Prices - Invoice
The prices are expressed in Euros and include 22% VAT.
The price guaranteed to the buyer is the one published on the site at the time of sending. The prices of the products are final. They do not include any delivery costs, which will be indicated in the order confirmation. The initial price on which the discount is applied is the official list price provided by the brand.
8 - Payment
The customer who intends to proceed with the purchase of the products must manifest this will through a request made directly on the site, in the specifically dedicated section, where, following the procedures indicated therein, he will send his purchase order and make the payment.
The payment of the consideration is due from the time of the order.
The customer agrees to settle the agreed price for the product ordered on the site (price of products and transport) using the available payment methods. The customer guarantees to FIP SRL that he has any necessary authorizations to use the payment instrument indicated in the order.
In case of non-receipt by FIP SRL of the payment, FIP SRL reserves the right to cancel the order. In the case of payment by credit card, FIP SRL reserves the right to request the sending, within 24 hours, of a copy of the identity document proving the actual ownership of the credit card used, it being understood that, in the absence of the The request sent, FIP SRL will be able to refuse payment and cancel the order.
Payment data will be processed through a secure server-to-server connection using the SSL (Secure Sockets Layer) protocol.
9 - Transfer of risks
The transfer of risks to the customer takes place upon delivery of the products to the carrier by FIP SRL. In the withdrawal period mentioned in article 13, the customer is responsible for the object as a custodian. In the event of damage or destruction of the product during customer custody, the latter will suffer all consequences.
10 - Execution of the order
The order will be executed within the terms specified on the Site and upon acceptance of the order by FIP SRL and in any case within 30 days after the confirmation of the order subject to the availability of the product ordered and unless specifically agreed between the parties. In case of stock exhaustion or unavailability of the ordered product, FIP SRL undertakes to inform the customer as soon as possible and to specify a possible term of renewed availability.
See Article 6 regarding the availability of products.
11 - Delivery
The geographical delivery area corresponds to the geographical coverage area of the offer. Deliveries are made from Monday to Friday.
The products are delivered to the address indicated by the customer. Delivery refers to the street level unless otherwise indicated. The request for delivery to the plan of an order (where available) must be indicated by the customer upon definitive confirmation of the order. Unless otherwise specified during the purchase, FIP SRL does not provide for the installation service of the products sold.
FIP SRL, without prejudice to the provisions of art. 6, undertakes to deliver the products to the address communicated by the customer in the purchase order, through the carrier in charge of transporting them. FIP SRL cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the customer. FIP SRL cannot also be held responsible for any damage that may have occurred to the products after delivery to the carrier in charge of transporting the same as well as for delays in delivery attributable to the latter.
FIP SRL performs deliveries throughout the Italian territory. Deliveries in poor postal codes (eg Venice Lagoon, Minor Islands) could lead to changes in the indicated transport rates. If the customer intends to place a purchase order through the site from abroad, he will have to communicate a delivery address in Italy. Delivery is made through couriers selected by FIP SRL;
Mailboxes are not considered valid addresses for delivery purposes. The delivery document issued by the carrier, dated and signed by the customer upon delivery of the product will constitute proof of transport and release of the goods.
Upon delivery, the customer must check the content, conformity and status of the product (s). In the event of delays, failures, total or partial losses or other problems, the customer has the right to appeal to the carrier without the responsibility of FIP SRL being ever taken into consideration. Therefore, upon delivery, FIP SRL recommends the customer to check the status of the products delivered before signing the receipt document.
If anomalies are found, the customer must refuse the delivery of the products or write down his reservations, detailed and dated.
12 - Collection of products in case of absence of the customer
In case of absence of the recipient during delivery, the carrier will leave a notice of passage to the delivery address indicated by the customer. In case of absence of the recipient even on the second delivery attempt, the products must be collected at the address and in the manner indicated by the carrier. In case of non-collection within the deadline set by the carrier, the products will be returned to FIP SRL which reserves the right to refund the price of the products, leaving the shipping costs to be paid by the customer.
13 - Right of withdrawal
The customer has the right to withdraw from the Contract, without any penalty and without specifying the reason, starting from the receipt of the order confirmation sent by FIP SRL no later than the deadline of fourteen working days from receipt of the product to the address indicated for delivery.
The date shown on the delivery note is full proof of receipt.
The customer can exercise the right of withdrawal by filling in the appropriate form received or alternatively through a specific communication (including indication of the recipient's details, order number and date of receipt) to be sent to the e-mail address fip @ fipporte .com
If the product has already been delivered, the customer is required to return it to FIP SRL. To that end:
- the deadline for returning the product is fourteen days from the communication of withdrawal (in the case of reshipment by the customer, the customer must provide proof of shipment). For the purposes of the expiry of the term, the product is considered returned when it is delivered to the accepting post office and / or courier.
- if the product has been delivered, the substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. the customer must send the product properly packaged and packed; FIP SRL does not accept returns that are damaged, but kept in a normal state of conservation, kept with the use of normal diligence. Products damaged by detergents / additives, or products damaged by the customer due to inexperience, will not be replaced or refunded. The customer must insert a copy of the delivery document received in the packaging box. The risks of transport for the return of the products are fully borne by the customer.
- The costs of returning the goods to FIP SRL are charged to the customer. If the customer exercises the right of withdrawal in accordance with the provisions of these conditions of sale, FIP SRL will refund the sums paid by the customer on the same payment method used by the customer for the original transaction (credit card, paypal, bank transfer) , unless otherwise indicated by the customer himself.
The refund will be made, free of charge, within fourteen days from the date on which FIP SRL became aware of the exercise of the right of withdrawal by the customer. As required by legislative decree 6/9/2005 n. 206 and art. 55 of the Consumer Code, the right of withdrawal regulated by these conditions of sale does not apply to goods made to measure or clearly personalized or which, by their nature, cannot be sent back or risk deteriorating or altering rapidly.
14 - Warranty
In order to guarantee high quality standards, the products are subjected to quality control procedures by FIP SRL before being shipped. However, in the event of inconvenience, the customer benefits from the 24 month legal guarantee from the manufacturer. In any case, the products sold benefit from the legal guarantee against hidden defects foreseen by articles 1641 and following of the Civil Code. To activate the guarantee, the customer returns the product to FIP SRL at his own expense, attaching the original order receipt. The product will be replaced with an identical product and sent to the customer at the expense of FIP SRL, except in the event of unavailability or discontinued production of the product or personlized product. In the latter case, FIP SRL will refund the price of the product to the customer.
15 - Use of the site
The photographs and presentation videos of the products accompanying the descriptive information are published on the site for descriptive purposes, taking into account the fact that the quality of the images, including an exact display of the color variations, may depend on the software and IT tools used by the customer when connecting to the site. FIP SRL assumes no responsibility for problems caused to the customer by the use of the site and the technologies used as they are not dependent on their own will.
16 - Intellectual and industrial property rights
FIP SRL informs that the site, as well as all the trademarks and distinctive signs used in relation to the sale of the products offered, are protected by the applicable intellectual and industrial property rights and that any type of reproduction, communication, distribution, publication, is prohibited. alteration or transformation, in any form and for any purpose they occur. FIP SRL reserves the right to act legally to protect these aspects. FIP SRL assumes no responsibility for the brands and other distinctive signs that appear on the products marketed by it on the site, with respect to which the customer does not acquire any rights following the conclusion of the Contract.
17 - Protection of personal data
FIP SRL is the owner of the personal data collected at the time of registration on the site, as well as those subsequently communicated at the time of purchase by the customer, except for the data relating to the payment procedure for which reference is made to the banking institutions through the what the transaction takes place. For information relating to the processing of personal data, including the rights referred to in art. 7 of Legislative Decree 196/03, please refer to the detailed information already provided when registering on the www.porteitaliane.com website or available here.
18 - Electronic signature
The "validation click" constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.
19 -Integrity of the contract
These general conditions of sale constitute the entirety of the obligations of the parties. No other general or particular conditions communicated by the customer can be inserted or excluded from these general conditions.
20 - Nullity
If one or more provisions of these general conditions are considered invalid or declared as such in application of a law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will retain all their strength and value.
21 - Comunications
For any communication it is possible to contact FIP SRL at the following addresses:
Via Consolare Antica, 402
98071 Capo d'Orlando - Messina -
email: [email protected]
21 - Applicable law
The sales contract between the Customer and FIP SRL Srl is concluded in Italy and regulated by Italian law. Any dispute relating to the purchase of the CASALI product that should involve the Manufacturer must be resolved before the Patti Court, which has exclusive jurisdiction, which must apply the rules of Italian law.
Any dispute between User and Manufacturer must be preceded by the activation of a mediation procedure to be carried out before the INMEDIAR Body (National Institute for Mediation and Arbitration).